UPDATE CORONAVIRUS (COVID-19)
In many countries, the shops are closed by a lockdown. This also includes the DPD Service Points. Now it is only possible to opt for shipping to a home address. DPD says that it will be able to carry out all deliveries in all countries for the time being, sometimes with a slight delay.
We ship everything securely via DPD, where you can always choose to send to:
Your own home address
A DPD service point (temporarily not available!)
Another address provided by you
How is everything sent?
- You will receive an order confirmation directly on the home page when the purchase is complete, an email confirming your order will be sent to your specified email address. Most orders are shipped within 24 hours on weekdays.
- We send your goods in one or more postal items based on what you have ordered. Your order will be sent by DPD. Your order will be processed in a safe and cold room to keep the products as fresh as possible. It is shipped in a durable and lightweight box or bag to ensure that your order reaches you safely.
- We will send you an e-mail when your order has been sent from our distribution center with information about your order. Please note that only the information regarding your current package is indicated.
- The time of delivery depends on all postal services involved. An estimated time frame for deliveries within Europe provided by DPD is an average of 2-5 working days. Orders sent with DPD can always be traced in your order history, where you can also see the provisional delivery date.
The shipping costs are stated in the shopping cart. It is automatically updated when you change a quantity of products in the shopping cart. The shipping costs are always included in the total price and are clearly indicated at the checkout before you confirm your order. VAT is always included in the total price of each product on our website and is stated in total at the checkout before your order is confirmed. The VAT is also included in the order confirmation that you receive by e-mail.
We would like to emphasize that you are responsible at all times for respecting and following the rules of your country regarding the import of nicotine-containing products.
If you are not satisfied with some or all of the products in your order, you can return it to us and receive a full refund for the returned products. To receive a refund, it is important that you notify us and ship the products within 14 days. If you do not inform us that you are returning the products, Snussie.com has the right to refuse your return shipment.
You must pay the return shipping costs yourself. The products must be in original condition upon return. If the products are opened or otherwise not in their original condition, they cannot be refunded. When a roll is purchased, the plastic covering the roll is considered part of the original packaging. If the plastic has been removed or moderately damaged or opened, it cannot be returned to us.
I have not received an e-mail from my order or shipping confirmation
If you have not received an order or shipping confirmation by e-mail, this may depend on many things. The first thing to check is that you have registered your email address correctly. If this is not the case, perform the updates as quickly as possible, otherwise the e-mails will be sent further to the address you entered. Send an e-mail to [email protected] if you want to receive a new confirmation. Other reasons that you did not receive an e-mail from us may be that your e-mail was not active when we sent you the e-mail. It is also possible that our e-mail does not reach you due to SPAM protection.
I have not received my order that has been sent by the DPD service, why is that?
We are very sorry that you have still not received your order. The time of delivery depends on the Dutch time of shipment and the postal service in the country where the goods are delivered, the delivery time may vary from time to time. Sometimes an package can also be delayed if it is kept at customs for a while. The estimated delivery time according to DPD service is an average of 2-5 working days within Europe. It is our experience that most packages arrive at their destination within the above times. If for any reason your order has not arrived and has been sent by DPD, it is not necessary to contact us until a minimum of 10 days have passed.
Also make sure you have entered a correct shipping address when you placed the order, the address will be used exactly as you entered when submitting your order. We are not responsible for orders with incorrect or missing information.
How can I update my address?
If you want to change any of your information, such as your address, telephone number, you can update your information by logging in to your Snussie.com account and updating the relevant section. Go to your account and edit your data.
I would like to change the delivery address. Is this possible?
Log in to Snussie.com and update your address. If you have already placed an order and want to change this address, please send us an email as soon as possible at [email protected] We cannot always change the address before it is sent, therefore it is very important that you check if your delivery address is correct before you send your order.
What happens if I am not at home to receive the delivery?
If the envelope does not fit in your letterbox, you will receive a notification by mail that you must pick it up at a DPD service point.
Availability of goods
If Snussie.com does not have enough stock to deliver the goods you ordered, we will inform you as soon as possible, your shipment may have been sent as a partial order, a confirmation will be sent by e-mail to the address you stated in your order form have specified.
Keep in mind that we strive to offer our customers the best possible service by placing special offers, but remember that stocks are limited at the special offer price and subject to availability. We update our website as quickly as possible to minimize disappointment.
I have received a wrong / damaged product
If the goods that Snussie.com delivers are not what you have ordered, are damaged, defective or the delivery is of an incorrect quantity, Snussie.com will not be liable to you unless you inform us within 10 working days of the delivery of the goods in question. inform. Send an e-mail to [email protected]
If you have ordered the wrong goods by mistake, we will not replace this product or if there is damage or loss outside our control. If this is not the case, we will urgently send you a replacement product. When you receive an package that is damaged in any way, you must always submit a claim directly on delivery when your order is shipped with DPD. Snussie.com is not liable for damage / delay / loss where we have no control over it.